Operations / support
Support
12 open · 3 breaching SLA · CSAT 4.8 · first response 22m median
OpenMineBreachingClosed
Open tickets
12
+324h
First response
22m
−6m7d
Resolution
5h 40m
−50m7d
CSAT
4.8
+0.130d
Deflected by Dot
41%
+7pt30d
Ticket queue
Oldest first| Ticket | From | Subject | Type | Age | Owner | SLA | |
|---|---|---|---|---|---|---|---|
| #4192 | Folk & Form | Can we bulk-invite hiring managers? | Company | 3h | M. Patel | On track | Open |
| #4191 | Northwind Studio | Card keeps failing on renewal | Billing | 4h | D. Kim | Breached | Open |
| #4189 | Priya Shah | Delete my account and data | Candidate | 6h | T&S rota | Due soon | Open |
| #4188 | Ardent Health | Bulk export of shortlist to ATS | Company | 9h | E. Rowe | On track | Open |
| #4186 | Tom Whitford | Verification stuck at "running" | Candidate | 14h | Unassigned | Breached | Open |
| #4184 | Meridian Labs | Need 4 more seats today | Growth | 18h | M. Patel | On track | Open |
Showing 6 of 12Assign · merge · escalate
Impersonation control
Highest-privilege actionAccount or user
Ticket ref
Mode
Read-onlyFull
Reason (logged)
Requires ticket refMax 30 min
Recent sessions
Immutable logR. Smith → Folk & Form (full)#4192 · running 12mReplay
D. Kim → Northwind (read-only)#4191 · 18m · endedReplay
E. Rowe → Ardent Health (read-only)#4188 · 6m · endedReplay